In a previous post “Catch My Ride – Part Two” I shared my research on 6 different mini-SUV’s (Ford Escape, a 2007 Jeep Liberty, Honda CRV, Hyundai Santa Fe, Subaru Forester and the Toyota Rav). All of them handled well, were fun to drive and had lots of zip. But of course, each of them had some strong points and some areas of weakness. At the end of the day, the Ford Escape was my choice for overall performance and handling, as well as good value for money.
A few weeks ago, my new Escape came into the dealership. All we had to do was finish up the paperwork, hand over some money, and drive away. Simple, quick and easy. For Frank Szebedinsky, our Ford sales representative, the work was done when we signed the deal back in July.
Not so. When the truck came in, Frank reviewed the paperwork and re-calculated the cost based on the latest discounts available through Ford. He discovered that there were additional savings available if he re-did the deal (and all the paperwork) – so he called and advised us of the opportunity. In the end, Frank saved us an additional $2000 through his diligence and willingness to go the extra mile for customers who had already committed to buying a vehicle from him.
Even during the selling process, Frank was always helpful and informative. No question was silly, no inquiry frivolous. He made every effort to assist us in our decision, never pressuring or pushing us to “buy now or regret it later”. And when we finally did decide, he spent a long time trying to find us a 2010 Escape with the colour and options that we wanted. Ultimately we went with a 2011 because the right truck could not be found anywhere, but that was not for lack of effort on Frank’s part.
I LOVE my new Escape. It tells me where to go (a GPS!); I tell it what radio station I want to hear (voice control for radio stations and destinations!); it handles beautifully and the sound system is a BLAST! Granted, I have to jump up and down to close the rear hatchback, but other than looking like a fool on a pogo stick – minus the stick – this truck and I are meant to travel many miles together.
Thanks to Frank and my long-suffering husband who patiently supported this detailed process, my dream truck has come true. I can at last close the books on the pursuit of the perfect vehicle – at least until the next time!